Website Privacy Notice

Last updated: 26 May 2025

1. Introduction

Welcome to the privacy policy for AOS RC LTD’s website.

We are committed to protecting your personal data and respecting your privacy. This policy explains how we handle your personal information when you visit our website (regardless of where you visit from), use our contact form, or sign up for updates. It also outlines your rights under UK data protection law.

2. Purpose of this Privacy Policy

This privacy policy aims to give you clear information about how AOS RC LTD collects and processes your personal data through your use of this website. This includes personal data you may provide when you contact us, sign up to receive updates, or interact with the website in other ways, including through cookies and analytics.

3. Controller

AOS RC LTD, registered in England under company number 16332943, is the data controller and responsible for your personal data (collectively referred to as “AOS RC LTD”, "we", "us" or "our" in this policy).

AOS RC LTD is registered with the Information Commissioner’s Office (ICO) as a data controller under registration number ZB903714.

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this policy. If you have any questions about this privacy policy or our privacy practices, please contact us at data@aos-rc.com.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk). However, we would appreciate the chance to deal with your concerns first.

4. The Data We Collect

We may collect, use, store, and transfer the following types of personal data:

Identity Data – your first and last name
Contact Data – email address
Technical Data – IP address, browser type and version, time zone, device type, and operating system
Usage Data – how you use our website, including pages visited and referral sources
Marketing and Communications Data – your preferences for receiving marketing from us

We do not collect any special category data (e.g. health or biometric data), nor do we knowingly collect data from children under 18 without parental consent.

5. How We Collect Your Data

We collect your data through:

Direct interactions – such as when you submit an enquiry or sign up for updates
Automated technologies – through cookies and analytics tools as you browse our site (see Section 10)
Third-party platforms – such as our website hosting provider (currently Wix), which provides analytics and site functionality

6. Legal Basis for Processing

We will only use your personal data when the law allows us to. The lawful bases we rely on include:

Consent – when you opt in to receive email updates or marketing communications
Legitimate interests – for maintaining the website, analysing usage, responding to enquiries, and improving user experience
Legal obligation – where we must retain certain information for regulatory or compliance purposes

Where we rely on consent, you may withdraw it at any time by contacting us or using the unsubscribe link in our emails.

7. How We Use Your Data

We use your personal data to:

Respond to your messages or enquiries
Send you updates or marketing communications you’ve opted into
Analyse and improve the performance and usability of our website
Maintain appropriate business records and comply with legal requirements

From time to time, we may offer temporary sign-up forms for specific communications, such as course launch announcements. We will only use the personal data submitted through these forms for the specified purpose, and you can unsubscribe at any time.

8. Sharing Your Data

We may share your personal data with trusted third parties who help us operate this website, such as our website hosting provider (currently Wix), which provides site functionality, analytics, and form communications.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes, and only permit them to process your data for specified purposes and in accordance with our instructions.

We do not sell your personal data or share it for unrelated third-party marketing.

9. International Transfers

We do not routinely transfer your personal data outside the United Kingdom.

If it becomes necessary to do so (for example, if a third-party service provider processes data overseas), we ensure that a similar degree of protection is afforded to your data by implementing appropriate safeguards. These may include:

Only transferring your personal data to countries that have been deemed to provide an adequate level of protection under UK data protection law, or
Using specific contracts approved for use in the UK that give personal data the same protection it has within the UK (such as standard contractual clauses).

Please contact us if you would like more information about how we protect your data when making international transfers.

10. Cookies and Tracking

We use cookies and similar technologies to analyse website traffic, improve user experience, and deliver personalised content. These cookies are set through our website hosting platform (currently Wix).

When you first visit our site, you will be presented with a cookie banner that allows you to manage your cookie preferences. You can choose to accept or reject non-essential cookies at any time.

The categories of cookies used on our site include:

Essential cookies – enable core functionality such as security, identity verification, and network management. These are always active and cannot be disabled.
Marketing cookies – track advertising effectiveness and help tailor content to your interests.
Functional cookies – remember your choices and preferences to provide a more personalised experience.
Analytics cookies – help us understand how visitors interact with the website and improve performance.

You can adjust your cookie settings through the banner or by changing your browser settings. Please note that disabling some cookies may affect how the website functions.

11. Data Security

We have put in place appropriate technical and organisational security measures to protect your personal data from being accidentally lost, used, accessed, altered or disclosed in an unauthorised way.

Access to your data is limited to those employees, contractors or service providers who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected data security breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

12. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this policy.

Enquiries and contact form submissions – retained for up to 2 years unless you request deletion sooner
Email marketing data – retained until you unsubscribe or withdraw consent
Technical and usage data – retained in line with standard analytics practices

In some cases, we may retain your data for a longer period where necessary for the establishment, exercise, or defence of legal claims, or in the event of a complaint or regulatory requirement.

We periodically review and securely delete personal data that is no longer needed.

13. Third-Party Links

Our website may include links to third-party websites or resources. Clicking on these links may allow those third parties to collect or share data about you.

Some links to retailers may be affiliate links, meaning we may earn a small commission if you make a purchase through them. These links do not affect the price you pay. For more information, please see our Affiliate Link Policy.

We are not responsible for the content, accuracy, or privacy practices of other websites. We encourage you to read the privacy policies of any site you visit after leaving ours.

14. Your Rights

Under UK data protection law, you have rights in relation to your personal data. These include:

Access – request a copy of the personal data we hold about you
Correction – request correction of any incomplete or inaccurate data
Erasure – request deletion of your data where there is no lawful reason for us to retain it
Objection – object to processing based on our legitimate interests or for direct marketing
Restriction – request we suspend processing under certain circumstances
Portability – request transfer of your data to you or another provider
Withdraw consent – at any time where we rely on consent (e.g. for marketing)

If you wish to exercise any of these rights, please contact us at data@aos-rc.com.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in such cases.

We may request specific information to help us confirm your identity and ensure your right to access your data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

We aim to respond to all legitimate requests within one month. If your request is particularly complex or you have made multiple requests, we may need more time. In this case, we will notify you and keep you updated.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk, but we encourage you to contact us first so we can try to resolve your concern.

15. Changes to This Policy

We may update this policy from time to time to reflect legal, regulatory, or operational changes. The “Last updated” date at the top of this page will always indicate the most recent version.

We encourage you to review this policy periodically to stay informed about how we protect your data. Your continued use of our website after any updates constitutes your acceptance of those changes.